General Policies

Your pets’ safety is our top priority.  Be assured, nothing will compromise our commitment to the well-being, happiness, and protection of your pets.

Before we can start providing services to you, we will schedule an appointment to meet you and your pets at your home.  At that time, there will be several forms to complete so that we will have all necessary information on file.  Also, we ask that you provide substantiation from your veterinarian confirming your pets are current with all recommended shots and immunizations, including Kennel Cough (for dogs).

So that we can best serve all our clients, we ask that you schedule services at least 48 hours in advance.  Certainly, we will make every effort to accommodate requests with less notice and, of course, last minute emergencies; however, there may be a slight additional charge.  This additional charge may also apply to services that are cancelled or rescheduled with less than 48 hours notice. 

Payment Policies

All fees are due and payable in advance of service.  Payment by check is preferred; however, payment by credit or debit card is available via this website for your convenience.  Additional charges incurred may be billed and are due immediately upon receipt of invoice.  Checks returned by the bank for any reason are subject to a $25 fee.  Monthly and Puppy Programs may be paid every 2 weeks, in advance.

Service bookings that include holidays must be paid for as soon as they are scheduled, or service cannot be guaranteed.  No refunds or credit will be given for service bookings that include holidays that are cancelled with less than 2 weeks notice.

For non-holiday services, no refunds within 48 hours of service date or after service is rendered; service credit only, if applicable.  Gift certificates are not refundable.

We are always happy to answer any questions you might have.  Please refer to our “Contact Us” page so that we may further assist you.